Warranty Terms


Maptec Computer Systems (Maptec) warrants the Product to be free from defects in workmanship and materials for the Warranty Period. If the Product fails during normal and proper use within the Warranty Period, Maptec, in a commercially reasonable time, will repair or replace the defective parts of the Product, with new or reconditioned parts that are functionally equivalent to those originally supplied.


Warranty Period;


  • The warranty period starts at the time of the product’s original purchase by the first end user. The product may consist of several different parts, and different parts may be covered by a different warranty period.

  • The warranty period will not be extended or renewed due to the authorized repair or replacement of the product.

  • The warranty applies for the period of 12 months.


How to get Warranty Service;


  • You should log all support request through support page in Maptec website www.maptec.ae or through emailing support at support@maptec.ae.

  • You will be required to provide the product and the original proof of purchase (Invoice), which clearly indicates the name and address of the seller, the date of purchase, the product type, and the serial Number.


            Limited warranty terms & conditions.


  • This limited warranty covers the 3D Printer only and it’s valid and enforceable only within the country of purchase.


  • For all accessories, the warranty terms and conditions shall be applicable as warranted by the manufacturer. External and supplied accessories, as well as those purchased separately, are not subject to the scope of this limited warranty.


  • Repaired Product will be warranted for the balance of the original warranty period, in case of any manufacturing defect that cannot be repaired or fixed, Maptec are authorized to replace only  as per the manufacturer’s troubleshooting and the warranty replacement guidelines.


  • All parts of the product that Maptec has replaced shall become the property of Maptec. If the product is found not to be covered by the terms and conditions of this limited warranty, Maptec reserve the right to charge a repair charge and handling fees.


Other Important Notices


  • Please remember to make back-up copies or keep written records of all important content and data stored in your product, because content and data may be lost during repair or replacement of the product. Maptec shall not under any circumstances be liable ,either expressly or implied, for any damages or losses of any kind whatsoever resulting from loss of, damage to, or corruption of , content or data during repair or replacement of the product.

  • The warranty terms and conditions shall be applicable as warranted by the Manufacturer.


What is not covered?


  1. This limited warranty does not cover any third party software, settings, content, data, or links. Maptec does not warrant that any software will meet your requirements , will work in combination with any hardware or software provided by a third party , that the operation of any software will be uninterrupted or error free , or that any defects in the software are correctable or will be corrected.


  1. This limited warranty does not cover

  1. Normal wear and tear

  2. Defects caused by improper handling

  3. Defects or damage caused by misuse of the product, including use that is contrary to the instructions provided by the manufacturer.

  4. Usage or repair by other dealers (even if authorized vendors)


  1. This limited warranty does not cover defects or alleged defects caused by the fact that the product was used with or connected to any product, accessory, software and/or service not manufactured or supplied by the manufacturer, or was used otherwise than for its intended use.


  1. This limited warranty is not enforceable if the product has been opened , modified or repaired by anyone other than Maptec authorized support engineer , if it has been repaired using unauthorized spare parts or if the product serial number or the IMEI number has been removed , erased , defaced or altered in any way. This shall be determined at the sole discretion of Maptec.

  1. The limited warranty is not enforceable and does not cover any damage due to accident, transportation, misuse, negligence, natural disaster, humidity, extreme thermal or environmental conditions or rapid changes in such conditions, corrosion, oxidation, rust, gradual deterioration due to wear and tear, cosmetic modification, drop damage/liquid damage and use with voltages other than designated or operation in a manner not in accordance with the manufacturer’s instruction manual. In such events or attempts to service, and if the product is found to be non-repairable, Maptec shall not be held responsible to return the product in the original state.


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