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Maptec Privacy Policy

EFFECTIVE DATE: May 13, 2024

Welcome to Maptec! This Privacy Policy explains how ("Maptec") collects, utilizes, and shares information about you through our website ("Site"). By visiting our Site, you agree to the terms of this Privacy Policy. The Website offers information about our products and solutions, facilitates product purchases, and enables the use of our 3D Printers, 3D Scanners, 3D Software, and Additional Products such as Metal Casting, UV Curing, Laser Cutting, Laser Welding, Fiber Laser, and Wax Injector. Maptec owns and operates the Website, headquartered at WH 1, Bin Sougat Building, 32c Street - Nad Al Hamar Rd - Umm Ramool - Dubai, United Arab Emirates.

This Privacy Policy outlines Maptec's procedures for collecting and utilizing information, including Personal Data, which could identify you, whether obtained through our Websites, text and chat communications, or at programs and events. It also provides an overview of our marketing practices. By utilizing our Website(s) or providing us with your Personal Data, you consent to the terms outlined in this Privacy Policy. If you disagree with any part of this policy, refrain from using our Websites or sharing your Personal Data with us.

Information We Collect

We gather Personal Data, including contact and business details, when you engage with us through our websites, social media platforms, marketing events, or when contacting our sales or customer support teams via phone, text, or chat. This information is provided voluntarily through web forms, surveys, emails, and online communities hosted by us.

*Personal Information:
We may collect personal information such as your name, email address, phone number, and address when you interact with our Site.

*Usage Information: We automatically collect information about how you use our Site, such as your IP address, browser type, device type, pages visited, and referring website.

The Personal Data that we may collect includes:
Navigational Information

We utilize web tracking technologies like cookies, web beacons, pixel tags, and clear GIFs to efficiently operate the website and gather data on your interaction with the service. This Navigational Information encompasses details such as the websites visited before and after ours, geographic location, search terms used, visit date and time, browser type, IP address, pages visited, clicked links, and engagement with email communications.

Cookies may be stored on your device to collect this information, either until you close your browser, log off the website, or until they expire. You might have the option to adjust your browser settings to control permitted web tracking technologies, but this could impact website performance. Similarly, disabling geo-location on mobile devices may also affect website performance.

Automatically Collected Information

We gather Automatically Collected Information when you access our content, which includes details about your computer's hardware and software. This information comprises your IP address, browser type, domain names, internet service provider (ISP), viewed files (e.g., HTML pages, graphics), operating system, clickstream data, access times, and referring website addresses. Markforged utilizes this data to generate general usage statistics for the websites. Additionally, we may associate this automatically-collected information with other Personal Data, such as name, email address, address, and phone number.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. Our Websites are general audience sites and are not specifically targeted to or intended for use by children under the age of 18.

Third Party Sources

From time to time, we may receive Personal Data consisting of your name, title, company name, email address, and address from third party sources including partners with which we offer co-branded services or engage in joint marketing activities.

Sensitive Personal Data

Please refrain from disclosing sensitive Personal Data to us, including but not limited to government-issued ID numbers (e.g., Social Security numbers), racial or ethnic information, political or religious opinions, or health information.

Legal Obligation

We utilize your Personal Data to adhere to consumer laws concerning purchases made through our online store. This includes furnishing necessary information and facilitating replacements, credits, or refunds when applicable. Additionally, we use your Personal Data to fulfill any other legal or regulatory obligations or orders we are obligated to comply with.

How We Use Your Information?

We use the information we collect for various purposes, including:
  - Providing and improving our services.
  - Communicating with you.
  - Personalizing your experience on our Site.
  - Analyzing trends and usage of our Site.
  - Preventing fraudulent activities.

Information Sharing

We may share your information with third parties under the following circumstances:
  - In connection with a merger, acquisition, or sale of assets.
 - With service providers who assist us in operating our Site.
  - With our affiliates and partners for business purposes.
  - In response to legal requests or to comply with applicable laws.

With your Consent

If we require your consent to utilize your Personal Data, we will notify you before collecting the pertinent information. Should we rely on your consent for the use of your Personal Data, you retain the right to withdraw your consent at any time.

Your Choices

You can choose not to provide certain information, but this may limit your ability to use certain features of our Site. You can also opt out of receiving promotional communications from us.

Your Right to Control How Your Personal Data is Used

You have the right to make requests regarding your Personal Data. Upon your request, where it is our legal obligation and where it is technically feasible, Maptec will:
  - Delete your Personal Data we hold.
  - Correct your Personal Data if it is wrong or incomplete.
  - Allow you to withdraw your consent for Maptec to process your Personal Data in circumstances where we are relying on your consent as our basis for processing.
  - Provide you with marketing communications, or cease sending you marketing communications.
  - Assist you to access your Personal Data and/or transfer your Personal Data to a third party
  - Restrict (i.e. block/stop) us from making further use of your Personal Data.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Your Personal Data may also be transferred to third-parties who are under contractual obligations to ensure the safety and confidentiality of such data. These third-parties are engaged in, among other things, the provision of our services, and maintenance and operation of the Websites. We will take all steps reasonably necessary to ensure that your Personal Data is treated securely and in accordance with this Privacy Policy. All sub-processors and third-parties are under contractual obligations to ensure the safety and confidentiality of your Personal Data. If you have questions, please contact us at

We have put in place appropriate physical, technical, and administrative procedures and security precautions to protect the security and integrity of your Personal Data in accordance with this policy and applicable law. However, no Internet transmission is completely secure, and we cannot guarantee that security breaches will not occur. Without limitation of the foregoing, we are not responsible for the actions of hackers and other unauthorized third parties that breach our reasonable security procedures.

Third Party Activity (including links and cookies)

The Websites might feature links to other websites or materials, including cookies, operated by parties other than Maptec. These third parties may have different information practices than ours. Maptec is not liable for the privacy practices, content, or actions of these third-party websites. This Privacy Policy solely pertains to information collected by Maptec through the Websites.

Personal Data Retention

We will keep your Personal Data only for the duration necessary to fulfill the purposes specified in this notice, typically during your interaction with us or the Websites, and in compliance with relevant laws. Alternatively, we may retain such Personal Data for as long as required for other legitimate reasons.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated Privacy Policy on this page.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at "".